In 2006, Caitlin Kelly was laid off as a reporter from the New York Daily News. Suddenly, she found herself underpaid, hustling for freelance work, and socially isolated at age 50. Eager for some cash and a chance to get away from her computer, she took a retail floor job at North Face, the upscale outdoors clothing chain. The result was her wonderful, new book, Malled: My Unintentional Career in Retail (due out in April).
Malled is reality journalism at its best, a raw education in the nature of American low-wage retail work before and during the devastating recession of 2007-2009. It also is a searing narrative of Kelly’s experiences working in an upscale mall, laced with a national investigative skewering of the awful working conditions, low wages, and robotic big brother corporate leadership in the US retail sector. CONTINUE READING…
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